hahasurgaPrivacy Policy

This page describes what we collect when you use hahasurga and how we keep that data protected. We at hahasurga gather personal information — your email, phone number, identity documents, and payment details — to verify your account, process your deposits and withdrawals, and ensure compliance with anti-money-laundering laws. Your data security is central to our operations; we encrypt sensitive information, restrict access to authorized staff, and do not sell your details to third parties.

We also collect behavioural data: your login times, game-category preferences, session duration, and transaction history. This information helps us improve hahasurga's user experience, detect fraudulent activity, and personalize your account settings. We retain this data for as long as your hahasurga account remains active, plus a retention period for compliance purposes (typically several years post-closure).

Our privacy commitment extends to payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), our customer-support team, and law-enforcement agencies when legally required. We do not use cookies for tracking advertising; our cookies are limited to session management and security features. Below is our full privacy disclosure.

What data we collect at hahasurga

We at hahasurga collect the following categories of personal data: (1) Identity information: full name, date of birth, government-issued ID number, and a copy of your identity document (passport, driving licence, or national ID card). (2) Contact information: email address, phone number, and residential address. (3) Financial information: banking details, e-wallet account numbers, and transaction records for DANA, e-wallet, mobile banking, local payment, and bank virtual accounts (online payment, e-wallet, mobile banking, local payment). (4) Account activity: login timestamps, game selections, wager amounts, and settlement records.

We collect this data through multiple channels: directly (during account registration and KYC verification), indirectly (via payment processors and our game servers), and via automated systems (cookies, session logs, IP address logs). We do not collect sensitive personal data such as biometric information, religious affiliation, or health records, except where required by law in your jurisdiction.

How we use your data on hahasurga

We at hahasurga use your personal data for the following purposes: (1) Account verification and KYC compliance — we confirm your identity to prevent fraud and comply with anti-money-laundering regulations. (2) Payment processing — we share your banking details and transaction history with payment processors (online payment, e-wallet, mobile banking, local payment, online payment) to deposit and withdraw funds. (3) Customer support — our team accesses your account history to resolve disputes, answer questions, and investigate complaints. (4) Fraud detection — we analyse login patterns, IP addresses, and transaction anomalies to detect unauthorized access or collusion.

We also use your data to personalize your hahasurga experience: recommending game categories based on your history, notifying you of promotions matched to your interests, and improving our platform features. Your data helps us understand which Liga 1 matches attract the most interest, whether users prefer live-dealer games or slots, and how payment methods vary across Jakarta, Surabaya, Bandung, and Medan. We do not use your data for direct marketing unless you have opted in, and you may unsubscribe from promotional messages at any time through your hahasurga account settings.

KYC verification

We use identity documents and contact information to confirm you are who you claim, preventing account hijacking and fraud.

Payment processing

We share banking details with payment partners (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to facilitate deposits and withdrawals.

Fraud prevention

We monitor login patterns and transaction anomalies to detect and block unauthorized access to your hahasurga account.

Account personalization

We use your game preferences to recommend categories and notify you of relevant promotions or tournament updates.

Third-party processors and data sharing on hahasurga

We at hahasurga do not sell your data to advertisers or data brokers. However, we share your information with the following third parties: (1) Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet-linked banks, mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals. Your banking details are transmitted securely and encrypted. (2) Our customer-support team (internal and possibly external contractors) to respond to inquiries and resolve account issues. (3) Law-enforcement agencies, tax authorities, and financial regulators when legally compelled by court order or regulatory demand. (4) Our auditors and compliance consultants to verify anti-money-laundering and Know Your Customer procedures.

Our servers may be located outside Indonesia; data transfers are governed by encryption and contractual safeguards. We do not transfer your data to countries without adequate data-protection frameworks unless you explicitly consent. Payment processor terms may impose their own data-handling requirements; we encourage you to review the privacy policies of mobile banking, local payment, online payment, and your bank before linking your account to hahasurga.

Your rights regarding data on hahasurga

You have the following rights under data-protection law (where applicable in your jurisdiction): (1) Right to access — you may request a copy of your personal data held by hahasurga. (2) Right to correct — you may ask us to update inaccurate information (e.g., address change). (3) Right to delete — you may request deletion of your account and associated data, subject to retention requirements for legal and compliance purposes. (4) Right to portability — you may request your data in a machine-readable format. (5) Right to object — you may opt out of promotional communications or certain processing activities.

To exercise these rights, contact our privacy team via the email address or support form on our website. We will respond to your request within the timeframe specified by local data-protection law (typically 30 days). If we deny your request, we will explain the reason. You also have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights.

1. Right to access your data

   Request a copy of all personal information hahasurga holds about you by contacting our privacy team.

2. Right to correct or update

   Ask us to fix inaccurate data, such as outdated address or contact information on your hahasurga account.

3. Right to delete your account

   Request closure and data deletion, subject to legal retention requirements; your remaining balance will be paid out.

4. Right to opt out of marketing

   Disable promotional emails or notifications from hahasurga through your account settings or by contacting support.

Cookies and automated data collection on hahasurga

We at hahasurga use cookies and similar technologies for the following purposes: (1) Session management — a cookie tracks your login session, allowing you to remain authenticated while browsing hahasurga without re-entering credentials. (2) Security — we use cookies to prevent session hijacking and to detect suspicious login activity. (3) User preferences — cookies store your language choice, display settings, and game-category filter selections. We do not use cookies for cross-site tracking or to build advertising profiles.

You may disable cookies in your browser settings; however, doing so may impair core hahasurga functionality (login persistence, security verification). We also collect your IP address, device type, and browser information automatically via server logs. This data is used to troubleshoot technical issues, detect fraud, and understand how users access hahasurga (mobile browser vs app, operating system distribution).

Data retention and account closure on hahasurga

We at hahasurga retain your personal data for as long as your account is active. After you close your account, we retain certain data for legal and compliance reasons: (1) Financial records — transaction history and settlement details are retained for several years to satisfy tax and anti-money-laundering obligations. (2) Identity documents — copies of your ID are retained to prevent re-registration and fraud detection. (3) Dispute records — if you filed a complaint or dispute, we retain related correspondence for a specified period to support potential legal proceedings. Data is deleted once retention windows expire, unless a legal hold is in effect.

If your account is suspended due to violation of our terms or local law, we may retain all data indefinitely for investigation and regulatory compliance purposes.

Contact and privacy complaints on hahasurga

If you have questions about our privacy practices, wish to exercise your rights, or believe we have mishandled your data, contact our privacy team. We also welcome feedback on this policy. Your inquiry will be acknowledged within five business days, and we will work to resolve your concern promptly. If you are dissatisfied with our response, you may escalate your complaint to your local data-protection authority (if applicable in your jurisdiction).

Updates to our hahasurga privacy policy

We at hahasurga may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. Material changes (such as new data uses or third-party sharing) will be communicated via email to your hahasurga account address, or by posting a notice on our website. Continued use of hahasurga after a policy update constitutes your acceptance of the updated terms. If you disagree with a material change, you may close your account and request data deletion per our standard procedure.

Your hahasurga privacy commitment

We at hahasurga are committed to protecting your personal data and maintaining your trust. Your identity documents, financial details, and behavioural information are encrypted, access-controlled, and used solely for account management, compliance, and service improvement. We do not monetize your data through advertising or third-party sales. Our privacy practices are subject to audit and inspection by law-enforcement and data-protection authorities where applicable. If you have any questions or concerns, our privacy team is available to assist.